Financial Shared Services |
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Client Organisations
The Financial Shared Services (FSS) Centre is located in Killarney, Co. Kerry. It is a division of The Department of Justice and Equality and has in recent years adopted the shared services business model to develop its financial systems and business processes. Its nine Client Organisations are:
- Department of Justice and Equality
- Department of the Taoiseach
- Department of Arts, Heritage and the Gaeltacht
- Garda Síochána
- Irish Prison Service
- Courts Service
- Property Registration Authority (Land Registry/Registry of Deeds)
- National Museum of Ireland
- National Library of Ireland
Business
The FSS Centre pays the salaries and wages of approximately 25,500 employees and it processes 9,100 monthly pensions. In 2011 the FSS paid almost 490,000 invoices, staff expenses and criminal legal aid fees on behalf of its Client Organisations amounting to €2.7 billion approximately. Other services include, general ledger maintenance, financial accounting and reporting, financial systems support and development, pension administration and customer helpdesk. There are 181 full-time equivalent posts in the FSS Centre.
Service Level Agreements
The FSS Centre has agreed and signed service level agreements (SLAs) with most of its Client Organisations that define the scope and standards for the financial services delivered by the FSS. Monthly performance reports are issued based on key performance indicators in the SLA’s and the FSS holds formal annual performance review meetings with its Client Organisations. The performance management system has been augmented by a recent initiative to survey service delivery satisfaction levels in the Client Organisations.
New Business
The FSS Centre is prepared to provide similar financial services to other Government departments, offices and agencies having regard to emerging Government policy on shared services and the availability of adequate project resources.
Publications
The FSS Centre produces two publications annually. The most recent versions are available below:
Financial Shared Services Annual Report 2011 (PDF - 107KB)
20th Garda Siochana Superannuation Report (PDF - 65KB)
Contact Details
| Address: | Financial Shared Services Department of Justice and Equality Deerpark Road Killarney Co. Kerry |
| Telephone: | FSS switchboard (064) 6670300 |
| FSS helpdesk (064) 6670345 | |
| E-mail: |