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Question

119. Deputy Bernard J. Durkan asked the Minister for Justice and Equality when an appointment will be facilitated in order to update a stamp-4 permission in the case of a person (details supplied); and if he will make a statement on the matter. [47566/17]

Answer

Minister for Justice and Equality (Deputy Charles Flanagan): I am advised by the Irish Naturalisation and Immigration Service (INIS) of my Department that registration and renewal of immigration permissions for the greater Dublin area is carried out at its Burgh Quay Offices. To ensure customers do not have to queue for services, an online appointment booking system has been put in place. 
Appointments are released Monday – Friday at 10am for dates, 8 weeks in the future. A small number of near-term appointments are also released each afternoon at 2:30pm.  INIS advises applicants to book an appointment up to ten weeks before their permission expires. Applicants who have not secured an appointment before the expiry of their permission should check the website at 2:30pm daily to secure an early appointment.
It is recognised that genuine emergency situations can arise and in that regard INIS has in place procedures to deal with these on a case-by-case basis.  Enquiries in this regard should be addressed to burghquayregoffice@justice.ie.
Queries in relation to the status of individual immigration cases may be made directly to the INIS by e-mail using the Oireachtas Mail facility which has been specifically established for this purpose.  This service enables up to date information on such cases to be obtained without the need to seek information by way of the Parliamentary Questions process. The Deputy may consider using the e-mail service except in cases where the response from the INIS is, in the Deputy's view, inadequate or too long awaited.